Improving healthcare for millions of patients
Highlights from my past life in healthcare learning design and project management
Improving healthcare for millions of patients
Highlights from my past life in healthcare learning design and project management
Improving healthcare for millions of patients
Highlights from my past life in healthcare learning design and project management
Before pursuing my master's degree in human-computer interaction, I served as a program manager at the Safety Net Institute (SNI), the organization representing California's entire network of public hospital systems.
My role focused on designing and implementing statewide programs to help these vital institutions deliver more equitable, efficient, and patient-centered care for all people, regardless of their ability to pay.
Problem
How might we equip public healthcare systems to deliver more equitable, efficient, and patient-centered care?
Solution
I designed and implemented statewide programs that accelerated cross-system learning and drove delivery system transformation.
Role
Program Manager
Organization
Safety Net Institute
Timeline
2019 - 2023
Before pursuing my master's degree in human-computer interaction, I served as a program manager at the Safety Net Institute (SNI), the organization representing California's entire network of public hospital systems.
My role focused on designing and implementing statewide programs to help these vital institutions deliver more equitable, efficient, and patient-centered care for all people, regardless of their ability to pay.
Problem
How might we equip public healthcare systems to deliver more equitable, efficient, and patient-centered care?
Solution
I designed and implemented statewide programs that accelerated cross-system learning and drove delivery system transformation.
Role
Program Manager
Organization
Safety Net Institute
Timeline
2019 - 2023
Before pursuing my master's degree in human-computer interaction, I served as a program manager at the Safety Net Institute (SNI), the organization representing California's entire network of public hospital systems.
My role focused on designing and implementing statewide programs to help these vital institutions deliver more equitable, efficient, and patient-centered care for all people, regardless of their ability to pay.
Problem
How might we equip public healthcare systems to deliver more equitable, efficient, and patient-centered care?
Solution
I designed and implemented statewide programs that accelerated cross-system learning and drove delivery system transformation.
Role
Program Manager
Organization
Safety Net Institute
Timeline
2019 - 2023
0
public health care systems
0
University of California medical centers
0.0+
million patients served annually
0s
of healthcare providers affected
My Approach
My Approach
My Approach
My work in healthcare program design parallels my current human-centered design methodology in several key ways:
My work in healthcare program design parallels my current human-centered design methodology in several key ways:
My work in healthcare program design parallels my current human-centered design methodology in several key ways:
Data-Driven Decision Making
I analyzed healthcare quality metrics and performance data to identify trends (and anomalies) to investigate.
Data-Driven Decision Making
I analyzed healthcare quality metrics and performance data to identify trends (and anomalies) to investigate.
Ground-Level Insights
Data was a good starting point, but I turned to speaking with frontline providers to understand real challenges and humanize the quantitative findings.
Ground-Level Insights
Data was a good starting point, but I turned to speaking with frontline providers to understand real challenges and humanize the quantitative findings.
Insight: Crisis-Proof Design
When COVID-19 transformed healthcare overnight, these established research practices proved invaluable. The pandemic reinforced a core design principle: good communication with users and rapid adaptability are essential when designing for crises.
Insight: Crisis-Proof Design
When COVID-19 transformed healthcare overnight, these established research practices proved invaluable. The pandemic reinforced a core design principle: good communication with users and rapid adaptability are essential when designing for crises.
Data-Driven Decision Making
I analyzed healthcare quality metrics and performance data to identify trends (and anomalies) to dig deeper into.
Data-Driven Decision Making
I analyzed healthcare quality metrics and performance data to identify trends (and anomalies) to dig deeper into.
Ground-Level Insights
Data was a good starting point, but I turned to speaking with frontline providers to understand real challenges and humanize the quantitative findings.
Ground-Level Insights
Data was a good starting point, but I turned to speaking with frontline providers to understand real challenges and humanize the quantitative findings.
Insight: Crisis-Proof Design
When COVID-19 transformed healthcare overnight, these established research practices proved invaluable. The pandemic reinforced a core design principle: good communication with users and rapid adaptability are essential when designing for crises.
Insight: Crisis-Proof Design
When COVID-19 transformed healthcare overnight, these established research practices proved invaluable. The pandemic reinforced a core design principle: good communication with users and rapid adaptability are essential when designing for crises.
Key Projects & Outcomes
Key Projects & Outcomes
Key Projects & Outcomes
These are selected projects where I played a leading role in design and implementation.
These are selected projects where I played a leading role in design and implementation.
These are selected projects where I played a leading role in design and implementation.
COVID-19 Vaccines: Equitable Access Playbook
March - June 2021
Problem
Amid fear and misinformation, public hospitals faced the urgent challenge of building trust and increasing vaccinations in marginalized communities.
Solution
A report of 28 case studies that public hospitals used to improve vaccine access during the Spring 2021 rollout.
How I Did It
I conducted interviews with 35 vaccine leaders across the state, synthesized insights into actionable strategies, and designed a clear, accessible report that hospitals could immediately use.
COVID-19 Vaccines: Equitable Access Playbook
March - June 2021
Problem
Amid fear and misinformation, public hospitals faced the urgent challenge of building trust and increasing vaccinations in marginalized communities.
Solution
A report of 28 case studies that public hospitals used to improve vaccine access during the Spring 2021 rollout.
How I Did It
I conducted interviews with 35 vaccine leaders across the state, synthesized insights into actionable strategies, and designed a clear, accessible report that hospitals could immediately use.
COVID-19 Vaccines: Equitable Access Playbook
March - June 2021
Problem
Amid fear and misinformation, public hospitals faced the urgent challenge of building trust and increasing vaccinations in marginalized communities.
Solution
A report of 28 case studies that public hospitals used to improve vaccine access during the Spring 2021 rollout.
How I Did It
I conducted interviews with 35 vaccine leaders across the state, synthesized insights into actionable strategies, and designed a clear, accessible report that hospitals could immediately use.
Post-Pandemic Hospital Rebuilding: Operational Frameworks for Resilience
May - November 2022
Problem
As California’s public hospitals emerged from the height of the COVID-19 crisis, they had to rebuild their systems in a fundamentally altered landscape.
Solution
A successful workshop for 60+ healthcare leaders to develop frameworks for rebuilding core aspects of ambulatory care, including care teams, scheduling systems, and empanelment.
How I Did It
I surveyed hospital systems, interviewed frontline providers, and pushed participants to think boldly about what a more resilient, equitable future of care could look like.
Post-Pandemic Hospital Rebuilding: Operational Frameworks for Resilience
May - November 2022
Problem
As California’s public hospitals emerged from the height of the COVID-19 crisis, they had to rebuild their systems in a fundamentally altered landscape.
Solution
A successful workshop for 60+ healthcare leaders to develop frameworks for rebuilding core aspects of ambulatory care, including care teams, scheduling systems, and empanelment.
How I Did It
I surveyed hospital systems, interviewed frontline providers, and pushed participants to think boldly about what a more resilient, equitable future of care could look like.
Post-Pandemic Hospital Rebuilding: Operational Frameworks for Resilience
May - November 2022
Problem
As California’s public hospitals emerged from the height of the COVID-19 crisis, they had to rebuild their systems in a fundamentally altered landscape.
Solution
A successful workshop for 60+ healthcare leaders to develop frameworks for rebuilding core aspects of ambulatory care, including care teams, scheduling systems, and empanelment.
How I Did It
I surveyed hospital systems, interviewed frontline providers, and pushed participants to think boldly about what a more resilient, equitable future of care could look like.
Workshop Agenda
Data Systems Modernization: A Collaborative Strategy for Interoperability
2020-2023
Problem
Hospitals needed to meet federal interoperability requirements but were slowed by fragmented systems and disconnected leadership.
Solution
Built statewide working groups that bridged technical and executive teams across institutions, establishing lasting channels for shared problem-solving.
How I Did It
I brought together technical staff and C-suite leaders from multiple institutions, facilitated ongoing collaboration, and helped shape shared advocacy strategies and implementation plans.
Data Systems Modernization: A Collaborative Strategy for Interoperability
2020-2023
Problem
Hospitals needed to meet federal interoperability requirements but were slowed by fragmented systems and disconnected leadership.
Solution
Built statewide working groups that bridged technical and executive teams across institutions, establishing lasting channels for shared problem-solving.
How I Did It
I brought together technical staff and C-suite leaders from multiple institutions, facilitated ongoing collaboration, and helped shape shared advocacy strategies and implementation plans.
Data Systems Modernization: A Collaborative Strategy for Interoperability
2020-2023
Problem
Hospitals needed to meet federal interoperability requirements but were slowed by fragmented systems and disconnected leadership.
Solution
Built statewide working groups that bridged technical and executive teams across institutions, establishing lasting channels for shared problem-solving.
How I Did It
I brought together technical staff and C-suite leaders from multiple institutions, facilitated ongoing collaboration, and helped shape shared advocacy strategies and implementation plans.
Digital Presence Redesign: Repositioning SNI
January - December 2022
Problem
SNI’s digital experience lacked clarity and accessibility, undermining its role as a statewide healthcare leader.
Solution
Co-led a full digital refresh, aligning brand and UX to better support users in navigating complex healthcare resources.
How I Did It
I collaborated with the Communications Director to shape the strategic vision, worked closely with web designers to refine the site’s UX, and guided implementation to align the final product with both user needs and organizational goals.
Digital Presence Redesign: Repositioning SNI
January - December 2022
Problem
SNI’s digital experience lacked clarity and accessibility, undermining its role as a statewide healthcare leader.
Solution
Co-led a full digital refresh, aligning brand and UX to better support users in navigating complex healthcare resources.
How I Did It
I collaborated with the Communications Director to shape the strategic vision, worked closely with web designers to refine the site’s UX, and guided implementation to align the final product with both user needs and organizational goals.
Digital Presence Redesign: Repositioning SNI
January - December 2022
Problem
SNI’s digital experience lacked clarity and accessibility, undermining its role as a statewide healthcare leader.
Solution
Co-led a full digital refresh, aligning brand and UX to better support users in navigating complex healthcare resources.
How I Did It
I collaborated with the Communications Director to shape the strategic vision, worked closely with web designers to refine the site’s UX, and guided implementation to align the final product with both user needs and organizational goals.
Before
After
Why This Matters for Design
Why This Matters for Design
Why This Matters for Design
My work in healthcare systems transformation revealed critical insights that drive my overall approach to design:
My work in healthcare systems transformation revealed critical insights that drive my overall approach to design:
My work in healthcare systems transformation revealed critical insights that drive my overall approach to design:
Design for equity requires intentionality.
Early in the vaccination effort, I witnessed how an online registration system was compromised when access codes meant for vulnerable communities were leaked on Twitter. This mishap highlighted that equity isn't achieved through good intentions alone – it requires careful, inclusive design processes that anticipate potential failure points.
Design for equity requires intentionality.
Early in the vaccination effort, I witnessed how an online registration system was compromised when access codes meant for vulnerable communities were leaked on Twitter. This mishap highlighted that equity isn't achieved through good intentions alone – it requires careful, inclusive design processes that anticipate potential failure points.
Design for equity requires intentionality.
Early in the vaccination effort, I witnessed how an online registration system was compromised when access codes meant for vulnerable communities were leaked on Twitter. This mishap highlighted that equity isn't achieved through good intentions alone – it requires careful, inclusive design processes that anticipate potential failure points.
Design decisions can have systemic impact.
Each design decision in healthcare cascades through complex systems, affecting thousands of lives. When we redesigned care team structures in the post-pandemic workshop, we saw how seemingly small interaction changes could transform both provider experience and patient outcomes.
Design decisions can have systemic impact.
Each design decision in healthcare cascades through complex systems, affecting thousands of lives. When we redesigned care team structures in the post-pandemic workshop, we saw how seemingly small interaction changes could transform both provider experience and patient outcomes.
Design decisions can have systemic impact.
Each design decision in healthcare cascades through complex systems, affecting thousands of lives. When we redesigned care team structures in the post-pandemic workshop, we saw how seemingly small interaction changes could transform both provider experience and patient outcomes.
Looking Forward
Looking Forward
Looking Forward
Having enhanced my technical skills through the Master of Human-Computer Interaction, I am excited to return to my roots and design products that transform the way healthcare is delivered.
My unique background positions me to bridge the gap between healthcare expertise, technical skills, and human-centered design to create more meaningful, effective healthcare experiences.
Having enhanced my expertise through formal HCI training and work with emerging technologies like AI and robotics, I am excited to return to my roots and design products that transform the way healthcare is delivered.
My unique background positions me to bridge the gap between healthcare expertise, technological fluency, and human-centered design methodology to create more equitable, effective healthcare experiences.
Having enhanced my technical skills through the Master of Human-Computer Interaction, I am excited to return to my roots and design products that transform the way healthcare is delivered.
My unique background positions me to bridge the gap between healthcare expertise, technical skills, and human-centered design to create more meaningful, effective healthcare experiences.